Logistics and Distribution Management Principle

Contents

Unit 1

  1. Introduction to logistics and distribution
  2. Introduction
  3. Scope and definition
  4. Historical perspective
  5. Importance of logistics and distribution
  6. Logistics and supply chain structure
  7. Summary

Unit 2   

  1. Integrated logistics and the supply chain
  2. Introduction
  3. The total logistics concept
  4. Planning for logistics
  5. The financial impact of logistics
  6. Globalization and integration
  7. Integrated systems
  8. Competitive advantage through logistics Logistics and supply chain management
  9. Summary

Unit 3   

  1. Customer service and logistics
  2. Introduction
  3. The importance of customer service
  4. The components of customer service
  5. Two conceptual models of service quality
  6. Developing a customer service policy
  7. Levels of customer service
  8. Measuring customer service
  9. The customer service explosion Summary

Unit 4

  1. Channels of distribution
  2. Introduction
  3. Physical distribution channel types and structures
  4. Channel selection
  5. Outsourcing channels
  6. Summary

Unit 5   

  1. Key issues and challenges for logistics and the supply chain
  2. Introduction
  3. The external environment
  4. Manufacturing and supply Logistics and distribution Retailing
  5. The consumer
  6. Summary

 

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