Health Services Management

Contents

UNIT 1

  1. MANAGING PROCESSES
  2. DEFINING AND MAPPING PROCESSES
  3. Process flow
  4. ACTIVITY 10.1
  5. The ‘patient trail’
  6. Heart failure: improving the process of patient care
  7. PROCESS MAPPING
  8. Define the process
  9. Map the process
  10. ACTIVITY 10.2
  11. Identifying weaknesses in the process
  12. Value-added analysis
  13. Handover analysis
  14. Elapsed time analysis
  15. Process cost analysis
  16. Identifying potential areas for improvement
  17. ACTIVITY 10.3
  18. DESIGNING PROCESS IMPROVEMENTS
  19. ACTIVITY 10.4

UNIT 2

  1. WORKING WITH A BUDGET
  2. SETTING BUDGETS
  3. APPROACHES TO BUDGETING
  4. Incremental versus zero-based budgeting
  5. Incremental budgeting
  6. Zero-based budgeting
  7. TIMETABLING AND PREPARING THE GROUND
  8. NEGOTIATING THE BUDGET
  9. ACTIVITY 11.3
  10. Summary
  11. Taj Surma, Department Manager
  12. TARGET-SETTING, MOTIVATION AND COMMUNICATION

UNIT 3

  1. SERVICE PLANNING, ACCOUNTABILITY AND RISK
  2. PLANNING HEALTH AND SOCIAL CARE SERVICES
  3. Planning guidance
  4. Business planning
  5. ACTIVITY 12.1
  6. ACCOUNTABILITY
  7. Accountability in health and social care organisations
  8. Clinical governance
  9. ACTIVITY 12.2
  10. Managerial accountability
  11. Lines of accountability in project teams
  12. ACTIVITY 12.3
  13. Personal and professional accountability
  14. ACTIVITY 12.4
  15. ASSESSING AND MANAGING RISK
  16. Different kinds of risk
  17. Environmental risks
  18. ACTIVITY 12.5
  19. People risks
  20. RISKS FROM EVENTS THAT MIGHT HAPPEN
  21. RISKS ARISING FROM SOME IMPAIRMENT TO A PERSON’S FUNCTIONING
  22. ACTIVITY 12.6
  23. The risk register
  24. ACTIVITY 12.7

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