Emergency Departments Operations and Management

Contents

  1. Stakeholders’ Perspectives
  2. Introduction to the Emergency Department
  3. History
  4. Physical Assets
  5. Human Assets
  6. Flows
  7. Managing the Emergency Department
  8. Performance Metrics
  9. Management Decisions
  10. Key Management Issues in the Emergency Department
  11. Emergency Department Overcrowding
  12. Principles
  13. Capacity
  14. Variability
  15. Sequencing
  16. Psychology
  17. Principle (Waiting Time Psychology):
  18. Practices
  19. Reduce Workload
  20. Increase Capacity
  21. Improve Synchronization
  22. Reduce Variability
  23. Improve Sequencing
  24. Enhance Patient Perceptions
  25. Case: ImprovingEmergency Department Responsiveness At Oakwood Hospital
  26. Patient Safety
  27. Principles
  28. Accuracy Of Treatment
  29. Information Phase
  30. Planning Phase
  31. Execution Phase
  32. Patient Protection
  33. Practices
  34. Improve Responsiveness
  35. Improve Decisions
  36. Improve Information
  37. Improve Assignment
  38. Improve Training
  39. Simplify/Standardize Decision Process
  40. Improve Focus
  41. Increase Redundancy
  42. Improve Execution
  43. Improve Information
  44. Improve Assignment
  45. Improve Training
  46. Improve Incentives
  47. Simplify/Standardize Execution Process
  48. Improve Focus
  49. Increase Redundancy
  50. Improve Protection And Mitigation
  51. Improve Information
  52. Increase Redundancy
  53. Mitigate Harm
  54. Case: Eliminating Icu Infections At Johns Hopkins Hospital
  55. Emergency Department Observation Unit Design
  56. Principles
  57. Practices
  58. Case: Designing an Observation Unit for Lincoln Hospital
  59. Conclusions
  60. Stakeholders’ Perspectives

 

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